Terms of service
Overview
This website is operated by Club Rojo LLC. Throughout this document, the terms "we," "us," and "our" refer to Club Rojo LLC. By visiting our site and/or purchasing a program from us, you ("Client") agree to be bound by the following Terms of Service. Please read them carefully before completing your purchase. If you do not agree to these terms, do not proceed with your purchase.
1. Services Provided
Club Rojo LLC specializes in e-commerce education and offers digital marketing consulting and training programs designed to help clients grow their online businesses. We are a training and coaching company — we do not sell physical products.
The specific services included in your program will depend on the package you select at the time of enrollment and will be communicated to you prior to purchase. Depending on the package, services may include any combination of the following:
•Access to the Company's online training platform, including video recordings, training materials, tools, and educational content. Platform access will remain available to the Client indefinitely unless terminated due to a breach of this Agreement.
•Access to 1-on-1 coaching and support calls for the duration specified in the selected package.
•Access to private process and system templates.
•Access to weekly group training sessions.
•Access to in-person mastermind sessions (where applicable to the selected package).
•Access to e-commerce specialists for guidance and support throughout the program.
•Access to the Company's supplier network, warehouse services, product preparation, and shipping logistics (where applicable and subject to purchase volume).
The Company reserves the right to update or modify training materials at any time to ensure accuracy and relevance.
2. Program Term
The term of your program begins on the date of enrollment. The duration of coaching support and access to live sessions will vary based on the package selected. Platform access to training materials will remain active beyond the support term, subject to compliance with these Terms of Service.
3. Payment
3.1 The program fee is agreed upon at the time of purchase and is due in full prior to the commencement of services. No partial payments or installment plans are permitted unless specifically agreed upon in writing by the Company.
3.2 Payment may be processed through a third-party payment platform or processor used by the Company. By completing your purchase, you authorize the Company to process your payment through the applicable payment platform.
3.3 Once access to the training platform or materials is granted, the services are considered delivered.
4. Refund Policy
All sales are final. The program fee is non-refundable regardless of the Client's level of participation or engagement with the program, once access to the training platform or materials has been granted. By completing your purchase, you acknowledge and agree that you are not entitled to a refund under any circumstances, except where expressly required by applicable law.
5. No Chargeback Policy
The Client agrees not to initiate any chargeback or payment dispute with their bank or credit card issuer without first contacting the Company directly to attempt resolution. Any chargeback initiated without prior contact with the Company will be considered a material breach of this Agreement. The Company reserves the right to recover the full disputed amount, associated chargeback fees, and any related costs incurred as a result of the dispute.
6. Client Obligations
By enrolling in the program, the Client agrees to:
6.1 Use the platform and all training materials solely for personal educational purposes and not for any commercial redistribution.
6.2 Not distribute, share, reproduce, or make copies of any training materials, video recordings, templates, or content in any form without the express written consent of the Company. Any violation of this clause may result in immediate termination of this Agreement and potential legal action.
6.3 Acknowledge that individual results may vary. The Company does not guarantee specific outcomes, income levels, or earnings from participation in the program. The Client's success is dependent on their own efforts, implementation, and market conditions, which are beyond the Company's control.
6.4 Take sole responsibility for managing their own online store and business, including compliance with the policies of any third-party platform (such as Amazon or eBay). The Company provides training and education only and will not be held liable for any store suspensions, account deactivations, policy violations, or related issues on any third-party platform.
7. Company Obligations
7.1 The Company agrees to provide the Client with access to the training program and platform promptly after payment is received.
7.2 The Company reserves the right to update or modify training materials as necessary to ensure accuracy and relevance. Such updates do not constitute grounds for a refund.
8. Termination
8.1 The Company reserves the right to terminate this Agreement and revoke access to the program if the Client:
•Fails to comply with any of the terms outlined in this Agreement.
•Engages in any behavior that disrupts the training program, support calls, or group sessions.
•Initiates an unjustified chargeback or payment dispute.
•Violates the confidentiality or intellectual property provisions of this Agreement.
8.2 Upon termination, the Client shall immediately lose access to all support calls and live sessions. Platform access may also be revoked if termination is due to a breach of this Agreement.
9. Confidentiality & Non-Disparagement
9.1 The Client agrees to maintain strict confidentiality of all training materials, methodologies, trade secrets, and proprietary information provided by the Company.
9.2 The Client agrees not to make any statements, whether oral, written, or published online, that could disparage, defame, or harm the reputation of the Company, its employees, affiliates, or services. Any breach of this clause may result in immediate termination of this Agreement and potential legal action.
9.3 Any unauthorized disclosure of proprietary information may result in immediate termination of this Agreement and potential legal action.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or related to this Agreement or the services provided, including but not limited to loss of profits, loss of data, or business interruption.
10.2 The Company's total liability under this Agreement shall not exceed the amount of the fee paid by the Client.
10.3 The Company shall not be held responsible for any store suspensions, policy violations, or other actions taken by any third-party platform against the Client's account or business.
11. Governing Law & Dispute Resolution
11.1 This Agreement shall be governed by and construed in accordance with the laws of the State of Florida.
11.2 Any disputes arising under this Agreement shall be resolved through binding arbitration in the State of Florida, in accordance with the rules of the American Arbitration Association. Both parties waive the right to a jury trial or class action proceeding.
12. Entire Agreement
This Terms of Service constitutes the entire agreement between the Client and Club Rojo LLC regarding the subject matter hereof and supersedes all prior agreements, understandings, or representations. Any amendments to this Agreement must be in writing and agreed upon by both parties.
13. Contact Us
If you have any questions, concerns, or wish to resolve an issue before initiating any dispute, please reach out to us directly:
Club Rojo LLC
Email: clubrojollc@gmail.com